140 characters is a little restrictive but that is word for word what was said; it doesn’t, however, convey the amused snort that met my suggestion the caller might want the record setting straight in print as well.
He was genuinely not bothered that a story might have been read in print or discussed by perhaps 35,000 people (taking reader reach into account) whereas the online article was read by 232 people on the day it was published, and 366 people in total to date; the concern was around its online lifespan and, I suspect, its portability. 

… and was toughing it out and responding via Twitter but that account has closed now. The incident was reported locally in the South Wales Echo and on WalesOnline (it was decided not to name her), and also made international news although it’s the video that will haunt her down the years. If you plan on searching for it, it’s NOT sfw.

I don’t mean court cases; I mean people who spoke to their local paper a few years ago to raise an issue – my recent conversations have spanned everything from lack of council bin facilities to UFO sightings – and who now realise that their story lives on still; their names come up in searches, and they are visible to the whole world explaining why they don’t recycle, or how the glowing lights in the sky couldn’t have been weather balloons.

It definitely feels as though, post-phone hacking and with the Leveson Inquiry in full swing, people are far more aware of their right to call out their local paper if they have an issue with something.
Personally I’ve handled more PCC requests for information in the past eight months than in my entire career, and that’s not a stat that’s skewed because I’m an editor now and these things only go to editors –  complaints, PCC and otherwise, always wind up with newsdesk for input at some point.
The change is, I think, being driven by several factors, but the key points for me are: 

* Far more visibility of what action you can take if you’re unhappy with your local media
* The fallibility of the press has never been more public, more discussed and more entrenched in people’s minds
* Greater searchability and longevity of potentially contentious content as search engines become more sophisticated and aggregators spread content further

It’s not scientific, just some conclusions based on my experience, but other long-serving journalists I’ve spoken to have remarked on the same thing. 
Leveson demonstrates publicly how and why the Press makes mistakes, and there’s little distinction, for most people between national and regional; phone hacking arrests and court actions drive the message home as well.

Meanwhile, as more people realise their online footprints haven’t been erased by the sands of time, I foresee busy, and complicated, times ahead.