Attending the Society of Editors* conference on November 10 and 11 meant a trip back to my old stamping ground of Southampton. I spent several years there in the ’90s with the Southern Daily Echo (editor Ian Murray completed his term as SoE president this month) and it was good to go back – not least to see how much the city has prospered since my last visit.
The conference had some excellent sessions – I particularly enjoyed the Full Steam Ahead panel, the Continuous Development panel on training, and the New Threats to the Media debate, with a special nod to Matthias Spielkamp, of iRights.info for his insightful view of journalists’ needs to protect processes, not just sources. The links above go to the SoE summaries of each debate but the Daily Echo also undertook a commitment of covering the conference live. Respect.
I was invited to take part in a panel on Emerging Opportunities for Journalism with my fellow panellists being Kathryn Geels, of innovation charity Nesta, and Peter Jukes, whose account of crowdfunding to live tweet the hacking trial was fascinating. At the end of the session it did feel a little as though digital journalism was still viewed as the freeloading cousin of the more solvent print product by some, although I don’t think it’s hard to find value in engaging audiences, getting social media right, and concentrating on dwell times and user needs rather than page views.
I have a bit more room to explain my ideas on this blog and, obviously, I work in regional legacy media so my view is slanted towards that segment of the industry. However, everything I talked about at the SoE is already being done by other companies – some are recognisably in the content creation business, others perhaps not so much – and they are making money. These are emerged opportunities but parts of the mainstream have’t cottoned on to that yet. So, these were the themes I chose to talk about:
1. Data and the roles of journalist/developer: Twenty years ago, I would go on a job with a photographer and between us we would tell the story using our own choice of media, which were blended to enhance reader experience. A posh way of saying, I did words, the toggie did pix, and the end result was a content package that was greater than the sum of its parts. In Trinity Mirror we have the data unit, where facts, figures and whole paragraphs of exposition are enhanced by developer coding skills to create entirely new pieces of content. Like the WWI search widget, for example. A standalone story, with data and visuals, that through existing brought in new stories as readers explored the data, discovered new things, and shared them. Of course, you can be your own developer, just as you can be your own photographers. I just think that the dynamic will see developers and reporters working closely in mainstream newsrooms in the future, just as we have always done with photographers and sub editors.
2. Mobile/wearables: From my notifications column in Tweetdeck, the most tweeted point I made as a panelist was ‘if it doesn’t work on mobile you need to ask yourself why you’re doing it at all’. The opportunities for mobile journalism are enormous – commercial developments aside (and there are so, so many) simply being able to deliver your new content into a platform that your target audience’s is already holding in their hand – (and tell them about it through some judicious notifications use) is a little mind-boggling when you stop and consider it. Apps aside, why would any media company have a news website that wasn’t responsive? It’s surprising how many do. In terms of wearables, we’ve only just reached the foothills; I’ve no time for dismissive ‘Glassholes’ chatter – if we aren’t looking at how the potential opportunities offered by these spaces now, when the audience shift happens (and, as with phones and tablets, it will be at a gallop when it does move) we won’t be there as a familiar brand to greet them. So ‘our’ audience will form new alliances with brands that did get there first. Under the innovations banner, we’ve got a Google Glass project running at the Manchester Evening News in conjunction with UCLan’s John Mills and we are already discovering wearables have advantages over handhelds for telling some stories (like the Manchester Live video linked to in point 5).
3. Socially shareable content: Just a glance at a news website’s real time anaytics shows how important the social audience is to driving traffic. The opportunities for mainstream media to create content – images, text, audio – that has a standalone life on social platforms are obvious and although I wouldn’t say this has been cracked yet I think the native advertising content being created around games and lists is a pointer A bit of a digital air plant; socially shareable standalone content should have a built-in life-support system of editorial and commercial content, and in a social media ecosystem users would interact, consume, and move through on to other points of interest on a website served up through linking and curation.
4. Immersive storytelling: I’ve seen for and against discussions on whether there’s a really life for long form online (here’s a long Twitter debate that’s worth a read). If you ask will people read 400+ words on a mobile device I’d say, on the evidence I’ve observed, you have the wrong question. As ‘how’ people will take in the information and you’re on the right track. Personally I think if they are 400+ worthwhile words, with associated multimedia, engaging graphics, interactive content and clean, easy scrolling, on an engaging subject, then yes, people will. And then there’s the immersive opportunities of long form audio storytelling – as the statistics of TAL’s Serial podcast show, for example.
5. Live and collaborative journalism: This is my favourite point, because it involves drawing people into the journalism you propose, and quite often it becomes a better – and perhaps different – thing because of that. Live invariably means more transparent – the immediate need to convey information to a waiting audience takes out the editing filter, often, and what’s comes across are pure facts or descriptions. It’s exiting and often compelling – readers stay for longer, share more, involve themselves and – particularly in the cases of regional brand liveblogs – living stories become authoritative pieces of work. Collaborative is fun to do because the crowd you work with knows so much. The Manchester Evening News ran Manchester Live for one day but the learnings it took away have been incorporated into the day-to-day fabric of the newsroom. A real case of seizing an emerging opportunity, seeing the value to an audience, and acting on the feedback.
6. Audience analytics and reader trends: None of the above points work without knowing the audience, their behaviour and the user trends. If we don’t know what our audience’s habits are, what devices they use, where, when and what information they are going to want, it’s very hard to deliver the right content. And this is a competitive market – we compete for users’ attention against other media, against their preferred music, their work, their loved ones… getting a slice of their attention is hard, and our best hope is to insert ourselves into their day at the points when they’re likely to have time to want information and entertainment. Layer real time analytics with historic data and social information, and you have a matrix to work from. Personalisation and automation of some content/content delivery are more opportunities that spin out of knowing audiences.
So that was the tone of my contribution. I tried hard to avoid jargon but when you’re talking about ‘wearables’, ‘immersive storytelling’ and ‘analytics’ it is kinda hard not to sound buzzword-y. Hopefully the message didn’t get too mangled by it though.
* A bit of disclosure: I’m a (very new) member of the Board of Directors for the Society of Editors
Bonus content: Since taking part in the panel, I’ve managed to catch Amy Webb’s immense 10 Tech Trends for Journalists slideshow, which is essential viewing in my opinion.